If you’d like more information on what we can help with, you can call us on 21 61 04 00. It’s a toll-free number.
You register the case by calling us or filling out a form online
If you want help creating a case, you can call us, and we will register your case by phone. It is also possible to create a case on our website. You can click on the link here Click here! or select “Create a new case” at the bottom of the page.
You will then come to a form in HelseRespons, which is a secure solution for sending personal and health information via the internet. When we receive your inquiry, we will create the case and you will be contacted by our doctor.
Collection of journal information
In order for us to be able to give you a thorough assessment of your case, we often have to collect journal information and information about your medical history. This can be anything from blood test results to CT scans. We will need your consent to access this information.
We assess your case
After the case has been created and we have received the necessary information, a doctor at our head office will assess the case. Based on the information in the medical record, test results and previous examinations, the doctor will decide if the case should be forwarded to one of our specialists, or if you can be referred directly to the treatment site.
We make sure that you are referred at the appropriate urgency. Sometimes it is important to act quick, other times it is advisable to wait so that you can see a medical specialist with the necessary expertise on your illness or injury.
The specialist will assess your case
If the doctor decides that the case needs further assessment, it will be forwarded to one of our specialists. If the specialist finds previous test results or examinations to be unclear, new examinations will be taking. These are followed up by the medical specialist and are included in the assessment. If the specialist deems it appropriate with a new treatment, you will be referred directly to your preferred treatment site.